Nondiscrimination Notice
Restore Outpatient Therapy Services complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. Restore Outpatient Therapy Services does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
Restore Outpatient provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
-
qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
-
written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
Restore Outpatient provides free language services to people whose primary language is not English, such as:
-
qualified interpreters or a language line
-
information written in other languages
If you need these services, contact Nikki Whaley.
If you believe that Restore Outpatient Therapy Services has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Nikki Whaley, our Compliance and Privacy Officer. If you need help filing a grievance, Nikki Whaley is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F,
HHH Building, Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Nikki Whaley
Chief Compliance Officer
245 Cahaba Valley Parkway, Suite 200, Pelham, AL 35124
P: (205) 942-6820 x.11189
F: (205) 314-6890
nwhaley@restoretherapy.com